519.495.7451 London, Ontario


Helpful answers

to some common questions

Below are a few questions that we are frequently asked from our clients or people inquiring about our services. If the list below doesn’t answer your question, please feel free to contact us today and we will do our best to answer it right away!


Testimonial - Louis Murphy Jr.

Tenth Floor Studios has been pushing the envelope with successful visual communication solutions for businesses for over ten years. We have a great deal of experience in both print and digital media. Anything from website and UI design to logos, branding or any type of print media you can think of, we have done it all.
Tenth Floor Studios specializes in a number of services in both print and digital mediums. Some of those services are:
  • Consulting
  • Brand Strategy
  • Print Design
  • Web Design
  • Marketing
  • Advertising
  • Video
  • Web Hosting
To view examples of our work, please visit our project portfolio. If you have any questions regarding a project or wish to have a job quoted please feel free to contact us.
Over the years we have had the opportunity to work with some amazing companies, organizations and non-profits. To review a list of our clients click here. If you would like to read some of our client testimonials you can see them at the bottom of most of the portfolio projects listed on this site. You can also read a small sampling of them by viewing our testimonials page.
After discussing the project with our client, we process all the information to produce an online quote. An email with the link is sent out to the client to review. The quote can easily be accepted with a click of a button to start the process. Along with the quote is a terms of agreement document which is agreed upon once the quote is accepted. A deposit is required before any work can be started on the project.
A quote will be valid for 30 days after the date issued.
We will strive to have every project quoted and returned to you within 48 hours after receiving the request. If we need more details in order to provide an accurate quote, we will contact you, requesting the information needed, in a detailed email.
We get asked all the time “How long does a website take to finish?” or “How long does it take to create a new brand for our company?”. Each project is totally different. It is nearly impossible to give an accurate timeline of a projects development without details about the project and it’s scope. If you require a general estimate of the time required for a particular project we can provide that to you but it would only be a general guess until we start to break down the requirements of the project.
All invoice payment due dates are documented on the top of the invoice.
After the project has been approved, the files will be packaged for production. You will receive all the print ready artwork or final web ready artwork. We do not release working files eg. Photoshop PSD or Flash FLA files unless specifically documented in the original contract. The project can then be burned to a CD or delivered via FTP or email.
© Tenth Floor Studios - tenthfloorstudios.com